Privacy Policy

Effective Date: 2025/06/11

1. Introduction

Pick Them Up (“we”, “our”, or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, contact us, or make a donation.

By using our website (www.pickthemup.co.za), you consent to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Details: such as your name, email address, phone number
Donation Information: such as amount pledged, date, EFT reference
Message Content: from contact or help request forms
Technical Information: such as browser type, IP address, and device info (used for analytics and security)

3. How We Use Your Information

We use your information to:

Process and acknowledge donations
Respond to inquiries or support requests
Send receipts, tax certificates, or donor updates
Maintain accurate donor and beneficiary records
Improve our website and services
Fulfill legal and regulatory obligations

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

Trusted third-party service providers (e.g., website or email hosting)
Authorities, if legally required
Internal staff on a strict need-to-know basis

All third parties are bound to confidentiality and data protection standards.

5. Data Security

We take reasonable technical and organizational steps to protect your personal data. These include encryption, secure servers, and restricted access.

However, no method of internet transmission is completely secure. If you suspect a data issue, contact us immediately.

6. Your Choices

You may at any time:

Request access to your personal data
Ask us to update, correct, or delete your information
Request that we stop using your data for communications
Withdraw consent where applicable

To do so, email us at privacy@pickthemup.co.za.

7. Use of Cookies

This website may use cookies and similar technologies to enhance your browsing experience and collect basic analytics. You can manage cookies via your browser settings.

8. Links to Other Websites

Our site may link to external sites. We are not responsible for their privacy practices. Please read their policies before sharing personal information.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 without verified consent. If we become aware of such data, we will delete it immediately.

10. Policy Updates

This policy may be updated periodically. All changes will be posted at www.pickthemup.co.za/privacy-policy with the revised date.

11. Contact Us

If you have any questions or concerns, please contact us at:

📧 privacy@pickthemup.co.za
🌍 www.pickthemup.co.za
📍 Pretoria, South Africa